INW Water Works LLC respects the privacy of our customers and is committed to protecting the personal information entrusted to us. This Privacy Policy explains the types of information we may collect, how we use it, and how we work to protect it.

Information We Collect

We may collect information that customers provide to us when requesting information, purchasing products, requesting quotes, contacting customer service, or otherwise doing business with INW Water Works LLC.

• Name

• Mailing, billing, and shipping addresses

• Phone number

• Email address

• Company or business information

• Product purchase and warranty information

• Shipping and delivery information

• Customer service communications

• Water quality information provided by the customer

• Payment and transaction information

Payment card information may be processed through third-party payment processors. INW Water Works LLC does not intentionally retain complete credit or debit card numbers unless necessary and permitted by applicable law and appropriate security safeguards are used.

How We Use Customer Information

We may use customer information to:

• Process and fulfill orders

• Provide quotes and product information

• Communicate regarding purchases, shipping, warranties, and customer service

• Maintain customer and warranty records

• Provide technical and product support

•Improve our products and customer service

• Send marketing or promotional communications where permitted by law

• Maintain business and accounting records

• Prevent fraud or misuse

• Comply with applicable legal and regulatory requirements

Sharing of Customer Information

INW Water Works LLC does not sell customer personal information. We may share information with trusted service providers when reasonably necessary to operate our business, such as payment processors, shipping companies, customer relationship management providers, email and communication services, accountants, and other business service providers. These providers receive information only as necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information when required by law, court order, government request, or when reasonably necessary to protect INW Water Works LLC, our customers, or others.

Marketing Communications

Customers may receive occasional communications regarding INW Water Works products, services, promotions, or company updates where permitted by law.

Customers may opt out of promotional email communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending necessary transactional communications regarding orders, warranties, shipping, account matters, or customer service.

Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, disclosure, alteration, or loss.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

Information Retention

We retain customer information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain warranty and transaction records, comply with legal obligations, resolve disputes, and operate our business.

Customer Privacy Rights

Depending on where a customer resides, applicable law may provide certain rights regarding personal information, including the right to request access to, correction of, or deletion of certain personal information.

Customers may contact INW Water Works LLC to submit a privacy-related request. We may need to verify the customer's identity before completing certain requests.

Children's Privacy

Our products and services are intended for adults and businesses. We do not knowingly collect personal information from children under the age required by applicable privacy laws.

Changes to This Policy

INW Water Works LLC may update this Privacy Policy periodically. Any revised policy will become effective when posted or otherwise made available to customers, unless a different effective date is stated.

Contact Us

Questions or requests regarding this Privacy Policy or customer information may be directed to:

INW Water Works LLC

212 W Ironwood Dr #266

Coeur d'Alene, ID 83814

Phone: 888-693-6219

Email: support@inwwaterworks.com

Protecting your information is part of protecting what matters most.